Frequently Asked Questions

At CBR Clinics we pride ourselves for our commitment to an excellent customer experience even before your visit. Below we have our mostly frequently asked questions. If you have any questions that are not listed on this section please don’t hesitate to contact us.

Do I need Physiotherapy?

Physiotherapists are trained to treat any kind of injury or condition. At CBR Clinics, each therapist has their own area of expertise. We usually suggest that you read through our team’s portfolio to find out which therapist seems to suit your problem best. You can then request to see that therapist when calling us. If you’re booking online each therapist’s description is displayed when making a selection, which can help you making a decision. Just click the “More Info” tab next to the therapist name.

If you are still unsure and feel you need help to decide please get in touch and someone will be able to advise you.

Do I need a referral from my GP?

No, Physiotherapists don’t require a GP or consultant’s referral in order to assess, diagnose and treat your condition or injuries. We might send a letter to your GP informing them of your condition, unless you request otherwise.

If you’re coming with health insurance you most likely will need a GP referral (have you heard of GP at Hand?). We suggest you get in touch with your Health provider to clarify how they operate in those cases.

I've made a booking online, is there anything else I need to do?

Once you’ve made an online booking you should received a confirmation email (please contact us if you don’t). Within it you will find some useful information about your appointment (time, date, location), as well as a description of our terms and conditions.

New clients are required to pre-pay their first visit. On the confirmation email there will be a link for you to make payment online. Please make sure you make payment up to 24 hours prior to your booking so that we can secure your slot. Clients that don’t pre-pay their first session might have their booking cancelled without notice.

On the same link you will have the option to download a consent form. Please print it, fill it out and bring it with you on the day of your appointment. Alternatively you can take a photo of it and email it to us. That will speed things up on your first visit and save time for everyone.

What happens on my initial assessment?
An initial assessment usually takes around 45 minutes. It will consist of your history taking, a full physical examination of the body and problem area, treatment and advice.

To accurately examine you, your therapist may ask you to shed some clothing as they will need to see the affected area and often the joints above and below. You may want to bring some shorts or leggings with you for back and leg examinations. Only after a full consultation with you will the therapist decide on the best treatment.

If subsequent visits are required this will also be discussed and an individually tailored treatment programme planned. The treatment type selected depends upon your specific requirements and may include many of the different methods listed on our “Treatments” tab. Our aim is to reduce your pain, promote tissue healing and a rapid recovery. We will also educate you on how to avoid a reoccurrence of your problem. Follow up appointments will always involve an assessment of your progress as well as treatment.

How long are the treatment sessions?
Initial consultations are 45 minutes and follow ups are usually 30 minutes. If you feel you need longer than 30 minutes as a follow up please discuss that with your therapist.

Sports Therapy initial consultations and follow ups are usually 60 minutes.

How many treatments will I need?
Different conditions require different approaches. The number of sessions will depend on several factors, such as how long has the problem been there, how your body responds to treatment, how severe it is, etc. It will all be discussed with you during your first session and we will be completely transparent. If our answers bring up new questions please contact us at any time. We are here to help!
What qualifications and registrations do your therapists have?

All our Physiotherapists are registered with the Chartered Society of Physiotherapists and with the Health and Care Professions Council. Our Sports Therapists are Registered with the Complimentary & Natural Healthcare Council. They all hold degrees and/or master degrees in their professions and are all DBS checked.

How can i pay?

If it’s your first time coming to see us you will need to make a pre-payment. You can pay online following this link or you can pay over the phone when making your booking. If you’re a regular client you can pay when you come to your appointment. We accept cash, cheque, or card payments, except AMEX.

Do you treat babies and children?
We do. Some of our therapists specialise in newborn, infants and children, as well as pre and postnatal care for the expectant or new mother. All our therapists are DBS check.

Please note that children under 16 should be accompanied by a parent or responsible adult.

My appointment is out of hours and your receptionist is closed, how do I get in touch?

The best way to get in touch with us during the weekends is to email us on Unfortunately we might still be unable to get back to you until the next working day. If you’re an existing client you might have your therapist’s email. We suggest you contact them directly. Their email will usually be their first name Please feel free to contact them directly. We apologise for any inconvenience.

What our clients say…

3 doctors mis-diagnosed me with RSI (including a private hand ‘expert’)… CBR diagnosed me correctly as having neck issues before I even arrived – just from my description of symptoms… I just hope I remember to go to a Physio first before a doctor when I next get pains in my joints.

Charlie S.

A very professional team and detail-minded treatment, which provides patient a comprehensive approach for speedy recovery. Reasonable price and nice follow-up. Highly recommended to any Londoners or the tourists.

V. Man

My visit to Bruno are really effective on my back right on the same day. He is a great profesional as well as a really warm person to deal. He make you feel calm and relaxed at the consultation. I have recovered strength on my arm thanks to his treatments. I will definitely recommend anyone to go to his clinic.

Maria A.

Peter was very professional! He identified my problem area, gave me excellent advice and exercise to do. I left feeling very positive, will definitely recommend him to people.

C. Cole

I have been treated by Silvia for a shoulder pain. She is an amazing osteopath, very profesional, knowledgeable and a nice person. Silvia is very easy going and explains things extremely clearly.I have been back a few times since and always had fantastic results. I cant recommend CBR Clinic highly enough. Thank you Silvia for making my shoulder much better!

Natalie H

I have been having treatment at CBR Clinics for over 3 months now and I can honestly say that it is one of the best investments in myself I have made. I have had a bad back for a long period which stems from lots of sport and the office job. After seeing Lyndsy Mills my back has recovered and mornings tend to be much easier 🙂 I would recommend to friends, family and work colleagues.

James B.

A very professional team and detail-minded treatment, which provides patient a comprehensive approach for speedy recovery. Reasonable price and nice follow-up. Highly recommended to any Londoners or the tourists.

V. Man

Really good support throughout the 3 weeks of physio. Great selection of take-home exercises and advice that helped me recover and get back to playing sport a good week before I thought I’d be able to. Would definitely recommend to anyone who’s looking for top quality treatment.

M. Batstone

Bruno & his team are professional, efficient, knowledgeable in a number of different disciplines, treatment was effective and Bruno charming. The clinic’s location is very convenient being directly opposite Waterloo station. Disabled parking is availabe in street behind the clinic.

Patricia P.

I’ve been going to CBR for a few years now and have been treated by three of their staff in that time – all great, especially Bruno. I love the fact you can book online and they’re open late most nights and around on thr weekend too. My current treatment is under Nick who specialises in headaches from which I suffer, not just treating the pain but trying to get me to a position where I don’t have to visit too often. How many osteos do that?

Saffron B.

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