Frequently Asked Questions
At CBR Clinics we pride ourselves for our commitment to an excellent customer experience even before your visit. Below we have our mostly frequently asked questions. If you have any questions that are not listed on this section please don’t hesitate to contact us.
Do I need Physiotherapy or Osteopathy?
Physiotherapists and Osteopaths are trained to treat any kind of injury or condition. At CBR Clinics, each therapist have their own area of expertise. We usually suggest that you read through our team’s portfolio to find out which therapist seems to suit your problem best. You can then request to see that therapist when calling us. If you’re booking online each therapist’s description is displayed when making a selection, which can help you making a decision. Just click the “More Info” tab next to the therapist name.
If you are still unsure and feel you need help to decide please get in touch and someone will be able to advise you.
Do I need a referral from my GP?
No, Physiotherapists and Osteopaths don’t require a GP or consultant’s referral in order to assess, diagnose and treat your condition or injuries. We might send a letter to your GP informing them of your condition, unless you request otherwise.
If you’re coming with health insurance you most likely will need a GP referral (have you heard of GP at Hand?). We suggest you get in touch with your Health provider to clarify how they operate in those cases.
I've made a booking online, is there anything else I need to do?
New clients are required to pre-pay their first visit. On the confirmation email there will be a link for you to make payment online. Please make sure you make payment up to 24 hours prior to your booking so that we can secure your slot. Clients that don’t pre-pay their first session might have their booking cancelled without notice.
On the same link you will have the option to download a consent form. Please print it, fill it out and bring it with you on the day of your appointment. Alternatively you can take a photo of it and email it to us. That will speed things up on your first visit and save time for everyone.
What happens on my initial assessment?
To accurately examine you, your therapist may ask you to shed some clothing as they will need to see the affected area and often the joints above and below. You may want to bring some shorts or leggings with you for back and leg examinations. Only after a full consultation with you will the therapist decide on the best treatment.
If subsequent visits are required this will also be discussed and an individually tailored treatment programme planned. The treatment type selected depends upon your specific requirements and may include many of the different methods listed on our “Treatments” tab. Our aim is to reduce your pain, promote tissue healing and a rapid recovery. We will also educate you on how to avoid a reoccurrence of your problem. Follow up appointments will always involve an assessment of your progress as well as treatment.
How long are the treatment sessions?
Sports Therapy initial consultations and follow ups are usually 60 minutes.
How many treatments will I need?
What qualifications and registrations do your therapists have?
All our Physiotherapists are registered with the Chartered Society of Physiotherapists and with the Health and Care Professions Council. Our Osteopaths are registered with the General Osteopathic Council. Our Sports Therapists are Registered with the Complimentary & Natural Healthcare Council. They all hold degrees and/or master degrees in their professions and are all DBS checked.
How can i pay?
If it’s your first time coming to see us you will need to make a pre-payment. You can pay online following this link or you can pay over the phone when making your booking. If you’re a regular client you can pay when you come to your appointment. We accept cash, cheque, or card payments, except AMEX.
Do you treat babies and children?
Please note that children under 16 should be accompanied by a parent or responsible adult.
My appointment is out of hours and your receptionist is closed, how do I get in touch?
The best way to get in touch with us during the weekends is to email us on firstname.lastname@example.org. Unfortunately we might still be unable to get back to you until the next working day. If you’re an existing client you might have your therapist’s email. We suggest you contact them directly. Their email will usually be their first name @cbrclinics.com. Please feel free to contact them directly. We apologise for any inconvenience.
What our clients say…