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Terms & Conditions

Version Date: January 1st 2026

Overview

This website and all services are operated by our business. Throughout, “we”, “us”, and “our” refer to our business. By visiting our site, booking or attending a consultation, purchasing any product, programme, package, or membership, you agree to these Terms and Conditions (“Terms”), including all referenced policies.

By attending a consultation or using any of our services, you confirm that you have read, understood, and agree to these Terms.

We reserve the right to update these Terms at any time. Your continued use of our services constitutes acceptance of any changes.

Online Store and Service Terms

  • You must be of the age of majority or have consent for any minor dependents to use our services.
  • You may not use our services for illegal or unauthorised purposes.
  • Violating these Terms may result in immediate termination of services.

Appointments, Cancellations, and Late Arrivals

  • 24-hour notice is required to cancel or reschedule an appointment.
  • Late cancellations or no-shows incur a £45 fee or the full appointment fee; pre-payments may be forfeited.
  • Insurance clients remain liable for any shortfalls or non-attendance fees.
  • Arrivals 15 minutes late may be refused; session may still be charged in full.
  • Email cancellations after 12pm Saturday or on Sunday are processed on Monday, considered <24 hours’ notice.

Membership Terms

  • Memberships are processed via Stripe or GoCardless; a valid payment method is mandatory.
  • Monthly fees are automatically debited and remain payable regardless of appointment attendance.
  • Minimum membership term is 4 months. After this, 30 days’ written notice is required to cancel.
  • Early cancellation within the minimum term incurs a £45 fee.
  • Memberships cannot be activated or maintained without a valid direct debit.

Programme and Package Payments

  • All programmes and packages must be paid in full at purchase.
  • Instalments are available only for packages £450 or more, split into two equal monthly direct debit payments.

Medical Insurance

  • You are responsible for any fees not covered by your insurer, including shortfalls, excesses, declined claims, and non-attendance or late cancellation fees.

Accuracy of Information

  • Information on this site is for general guidance only. We are not responsible for errors, omissions, or outdated content.
  • Historical information is provided for reference; content may change without notice.

Products and Services

  • Certain products/services may be online-exclusive and have limited quantities.
  • We aim to display product colors and images accurately but cannot guarantee monitor accuracy.
  • We may limit sales by person, region, or jurisdiction.
  • Prices and descriptions are subject to change; products may be discontinued without notice.

Billing and Account Information

  • You must provide accurate and up-to-date billing and account information.
  • We may refuse or cancel orders in our discretion.

Third-Party Tools and Links

  • We may provide access to third-party tools and links “as is”.
  • We are not responsible for third-party content or transactions.

User Comments and Submissions

  • Comments and submissions may be used by us without restriction.
  • You must not submit content that violates third-party rights or contains unlawful, abusive, obscene material, or malware.

Prohibited Uses

  • Using our site/services for unlawful, harassing, abusive, or malicious purposes is prohibited.
  • We may terminate access for violations.

Disclaimer of Warranties; Limitation of Liability

  • Services are provided “as is” and “as available”.
  • We disclaim liability for any direct or indirect losses arising from use of our services or products

Indemnification

  • You agree to indemnify us and our affiliates from any claims arising from your breach of these Terms or misuse of our services.

Governing Law

  • These Terms are governed by the laws of the country in which our business operates.

Severability

  • If any part of these Terms is unenforceable, the remainder remains in full force.

Entire Agreement

  • These Terms and any policies or rules on this site constitute the full agreement and supersede prior agreements.

Confirmation

  • By booking or attending a consultation, purchasing a service, programme, package, or membership, you confirm that you have read, understood, and agree to these Terms and Conditions.