Frequently Asked Questions
At CBR Clinics we pride ourselves for our commitment to an excellent customer experience even before your visit. Below we have our mostly frequently asked questions. If you have any questions that are not listed on this section please don’t hesitate to contact us.
Do I need Physiotherapy?
Physiotherapists are trained to treat any kind of injury or condition. At CBR Clinics, each therapist has their own area of expertise. We usually suggest that you read through our team’s portfolio to find out which therapist seems to suit your problem best. You can then request to see that therapist when calling us. If you’re booking online each therapist’s description is displayed when making a selection, which can help you making a decision. Just click the “More Info” tab next to the therapist name.
If you are still unsure and feel you need help to decide please get in touch and someone will be able to advise you.
Do I need a referral from my GP?
No, Physiotherapists don’t require a GP or consultant’s referral in order to assess, diagnose and treat your condition or injuries. We might send a letter to your GP informing them of your condition, unless you request otherwise.
If you’re coming with health insurance you most likely will need a GP referral. We suggest you get in touch with your Health provider to clarify how they operate in those cases.
If you have a cash plan that reimburses your for your treatments then most likely you won’t need a GP referral, but do check with the cash plan.
I've made a booking online, is there anything else I need to do?
Once you’ve made an online booking you should received a confirmation email (please contact us if you don’t). Within it you will find some useful information about your appointment (time, date, location), as well as a description of our terms and conditions.
On the same email you will have a link to fill out a “new client form”. Please complete the form prior to your appointment to avoid any delays on the day.
What happens on my initial assessment?
An initial assessment usually takes around 45 minutes. It will consist of your history taking, a full physical examination of the body and problem area, treatment and advice.
To accurately examine you, your therapist may ask you to shed some clothing as they will need to see the affected area and often the joints above and below. You may want to bring some shorts or leggings with you for back and leg examinations. Only after a full consultation with you will the therapist decide on the best treatment.
Subsequent visits are usually required, however this will be discussed and an individually tailored treatment programme planned. The treatment type selected depends upon your specific requirements and may include many of the different methods listed on our “Treatments” tab. Our aim is to reduce your pain, promote tissue healing and a rapid recovery. We will also educate you on how to avoid a reoccurrence of your problem. Follow up appointments will always involve an assessment of your progress as well as treatment.
How long are the treatment sessions?
Initial consultations are 45 minutes and follow ups are usually 30 minutes. If you feel you need longer than 30 minutes as a follow up please discuss that with your therapist.
How many treatments will I need?
Different conditions require different approaches. The number of sessions will depend on several factors, such as how long has the problem been there, how your body responds to treatment, how severe it is, etc. However most people will be seen at least three times. It will all be discussed with you during your first session and we will be completely transparent. If our answers bring up new questions please contact us at any time. We are here to help!
What qualifications and registrations do your therapists have?
All our Physiotherapists are registered with the Chartered Society of Physiotherapists and with the Health and Care Professions Council. Our Sports Therapists are Registered with the Complimentary & Natural Healthcare Council. They all hold degrees and/or master degrees in their professions and are all DBS checked.
How can i pay?
We accept card payments, except AMEX. We tend to avoid accepting cash unless on exceptional circumstances.
Do you treat babies and children?
We do. Some of our therapists specialise in newborn, infants and children, as well as pre and postnatal care for the expectant or new mother. All our therapists are DBS check.
Please note that children under 16 should be accompanied by a parent or responsible adult.
My appointment is out of hours and your receptionist is closed, how do I get in touch?
We use Rosie AI to answer out of hours calls, and she can answer most common questions you may have about our business. If you do need to speak with someone please ask Rosie to connect you to one of our clinics directly, or leave a message. Our therapists work from 8am to 8pm Monday to Friday and 8am to 2pm on Saturdays.
If your query is during out of hours and urgent please call 0333 050 8559 and ask Rosie to connect you to one of our clinics directly.